DBP seeks to uphold and embody moral excellence in public service by making integrity and decency a way of life at all levels of the organization. DBP officers and employees shall act ethically and lawfully in all transactions and dealings with stakeholders, avoiding any appearance of irregularity that could erode the Filipino’s trust and confidence in the Bank as an institution and the government as a whole.
DBP exercises zero tolerance for all types of fraud, including illegal practices, corruption and malpractices. The Bank thus, commits to seriously deal with any allegation of fraud by initiating an objective and impartial investigation of all suspected incidents surroundings such allegation that involves its officer or employee, or that transpired in a transaction where DBP is a party.
For advice or guidance on ethics matters, kindly contact the Corporate Governance Unit at telephone number 8817-0355 or email address ocs-cgu@dbp.ph.
DBP customers may file their feedback and complaints – Mondays thru Fridays, 8:30 a.m. to 5:30 p.m., through these Contact Details.
DBP Complaints and Investigation Process
Related Philippine Laws, DBP Policies, and Government Complaints Mechanisms
Procedure in Reporting Complaints Against Employees
Guidelines and Procedures for Incident Reporting under DBP’s Integrated Incident Management Framework