Advisory New ATM card transaction limits. Read here.

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Contact Us


Head Office : Sen. Gil J. Puyat Avenue corner Makati Avenue, Makati City, Philippines
Mailing Address : P.O. Box 1996 Makati Central Post Office 1200 Makati City, Philippines
Trunk Line : (632) 818-9511
E-mail : customerservice@dbp.ph

DBP consumers / clients may file their feedback and complaints –
Mondays thru Fridays, 8:30 a.m. to 5:30 p.m. . through the following contact details:

DBP Customer Experience Management Department
7th Floor, Development Bank of the Philippines
Sen. Gil J. Puyat Avenue corner Makati Avenue
Telephone Numbers: (02) 683-8324 (direct line); 818-9511 local 2750
Email: customerservice@dbp.ph

Consumers who opt to personally file their complaints through their DBP branch of account may approach the Public Assistance and Complaints Desk. Following DBP’s consumer complaint handling process, a customer relationship officer will attend to the reported concern/complaint. For the stepwise guide to filing a complaint, please click on the links below.

English l Tagalog

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