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CSC Rates Four DBP Branches Excellent on Client Satisfaction

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DBP branches in Naga in Camarines Sur, Bacolod in Negros Occidental, San Jose in Occidental Mindoro, and Tagum in Davao del Norte received an adjectival rating of “Excellent” in the 2013 Anti-Red Tape Act (ARTA) Report Card Survey (RCS) of the Civil Service Commission.

Four branches of state-owned Development Bank of the Philippines (DBP)  —  DBP Naga in Camarines Sur, DBP Bacolod in Negros Occidental, DBP San Jose in Occidental Mindoro, and DBP Tagum in Davao del Norte  —  scored an adjectival  rating of “Excellent” in the 2013 Anti-Red Tape Act (ARTA) Report Card Survey (RCS) initiated by the Civil Service Commission (CSC).

The RCS was administered by the CSC to 929 government offices nationwide from January to December 2013.  Of these offices, 620 were national government agencies, 303 were government corporations, and six were state universities and colleges.

Twenty four DBP branches obtained an adjectival rating of “Good” while two received a rating of “Acceptable.” Overall, the CSC surveyed more than 30 DBP branches for the RCS.

According to the CSC, offices that obtained an “Excellent” rating increased from eight percent in 2012 (50 service offices out of 599 surveyed) to 18 percent last year (168 service offices out of 929 surveyed).  Offices subjected to the Anti-Red Tape test are chosen based on high-density and by targeting the most complained of service offices nationwide.

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