DBP DATA PRIVACY NOTICE
The Development Bank of the Philippines is committed to protect your privacy and ensure that all personal data collected from you are processed according to the principles of transparency, legitimate purpose and proportionality pursuant to R.A. 10173 (Data Privacy Act of 2012). Our goal is to secure your personal data on the channels you interact with us – through our website, in our branches and offices, at ATMs, and on the phone.
It is our goal to institute fair information practices as part of our commitment to product and service quality that conforms to your expectations. Hence, we present the key principles that guide our service:
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- We will ensure the security and confidentiality of any personal data which our customers shared with us
- We will limit the collection and use of customer data to a minimum
- We will permit only authorized employees, who are knowledgeable in the handling of customer data, to have access to specific/required data
- We will not reveal customer data to any external organization, unless we have previously informed the customer in disclosures or agreements which have been authorized by the customer, or are required by law. For purposes of credit reporting, verification and risk management, we will exchange information about our customers with reputable reference sources.
WHY WE COLLECT PERSONAL DATA
DBP collects, uses and discloses personal data for the following purposes:
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- To conduct our everyday business purposes such as processing your transactions and maintaining your account including sending notices, billings, and other such documents necessary for the continued use of our products and services
- To conduct identity verification and customer due diligence in order to comply with regulation and applicable laws of the Philippines including the prevention of money laundering (pursuant to the Anti-Money Laundering Act of 2001, as amended)
- To comply with the laws of the Philippines and applicable foreign jurisdiction
- To comply with contractual and regulatory requirements such as the submission of data to credit bureaus, credit information companies, and the Credit Information Corporation (pursuant to the Credit Information System Act)
- To respond to court orders, instructions and requests from local or foreign authorities including regulatory, governmental, tax and law enforcement
- To comply with our operational, audit, administrative, credit/risk management processes, and other internal policies and procedures
- To respond, process and handle your queries, requests, feedback, suggestions and complaints
- To conduct studies and research for the purpose of reviewing, developing and improving our products and services, including monitoring and recording of calls and communications
- To prevent, detect, investigate crime and manage the safety and security of our premises and services (including but not limited to conducting security clearances and carrying out CCTV surveillance).
WHAT WE MAY COLLECT FROM YOU
The types of personal data we collect, and share depend on the product or service you have with us. We collect your personal data when you interact with our employees and authorized representatives through our various business units, branches, social media and other electronic channels. This may include, among others:
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- Basic personal information like your name, date of birth, gender, marital status and citizenship including supporting documents such as government ID details
- Your contact details like your home address, mobile and telephone numbers
- Specimen signatures
- Education, employment and business details
- Images via CCTV and other similar recording devices which may be observed when visiting our offices and/or using our other facilities
- Voice recordings of our conversations with you
- Financial information (such as income, expenses, balances, investments, tax, insurance, financial and transaction history, etc.
- Business interests, assets and credit information
- Account transactions, movements and interactions with third parties such as merchants.
HOW DO WE PROTECT YOUR DATA
DBP strictly enforces data privacy and information security policies. It implements technical, organizational and physical security measures to protect your personal data against loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction. We put safeguards such as the following:
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- We keep and protect data using a secured server behind a firewall, deploying encryption on computing devices and physical security controls
- We restrict access to your personal data only to qualified and authorized personnel who hold your personal data with strict confidentiality
- We train our employees to properly handle your data and
- We require our third parties to protect personal data aligned with our own security standards.
HOW YOU MAY CONTACT US
For further inquiries or complaints, please visit any of our branches or get in touch with our Customer Experience Management Department at (02) 683-8324 or customerservice@dbp.ph.
Data privacy requests and concerns
For data privacy requests and concerns, you may write to our Data Protection Officer at dpo@dbp.ph or
Data Protection Officer
Compliance Management Group
Development Bank of the Philippines
Sen. Gil Puyat Ave. corner
Makati Ave. Makati City 1200
CONSENT
Submitting your data to DBP signifies that you have read and understood the above Privacy Notice and expressly consent to the processing of your personal and/or sensitive personal information in the manner and for the purpose provided in this Notice. You understand and accept that this will include access to personal data and records submitted, which may be regarded as personal and/or sensitive personal data as provided under the Data Privacy Act of 2012.
You also authorize DBP to disclose your data to accredited/affiliated third parties or independent/non-affiliated third parties, whether local or foreign, in the following circumstances:
- As necessary for the proper execution of processes related to the declared purpose;
- The use or disclosure is reasonably necessary, required or authorized by or under law; and
- Provided security systems are employed to protect personal and or sensitive data.
For complete reference on the Data Privacy Act, please visit the National Privacy Commission website at https://www.privacy.gov.ph/.
