DBP Consumer Assistance
DBP consumers / clients may file their feedback and complaints – Mondays thru Fridays, 8:00 a.m. – 5:00 p.m. – through the following contact details:
DBP Customer Experience Management Department
7th Floor, Development Bank of the Philippines
Sen. Gil J. Puyat Avenue corner Makati Avenue
Makati City 1200
Telephone Numbers: 6838324 (direct line); 8189511 local 2750
Consumers who opt to personally file their complaints through their DBP branch of account may approach the Public Assistance and Complaints Desk. Following DBP’s consumer complaint handling process, a customer relationship officer will attend to the reported concern/complaint. For the stepwise guide to filing a complaint, please click on the links below.